Terms of service

These terms apply to purchases from kindheartsgift.co (the site), which is owned and operated by Eneseff Pty Ltd, trading as Kind Hearts Gift Co. By placing an order you agree to these terms.

1. Orders and prices

All prices are in Australian dollars and include GST. Delivery fees are shown at checkout. We may decline or cancel an order, for example if a product becomes unavailable or the details provided are incomplete, and we'll refund you in full if we do.

2. Fresh flowers and substitutions

We use the freshest seasonal flowers, so every arrangement is unique and may vary slightly from the photos. If a particular flower or item is unavailable, our florists will substitute one of equal or greater value, keeping to the style and colours you chose.

3. Delivery

Delivery days, cut-off times and what happens if no one is home are set out on our Delivery Information page. Please give the recipient's full name, address and phone number. We aren't responsible for gifts that can't be delivered because of incorrect or incomplete details.

4. Card messages

We'll write your card message as you provide it. We may decline to include a message that is offensive or unlawful.

5. Our giving

For every order, Kind Hearts Gift Co donates 10% of the price of your gift (calculated on the price excluding GST and delivery, after any discounts) to the charity partner the customer chooses before checkout. Each order supports one charity, and we pay our charity partners monthly. Your purchase is not a donation and is not tax deductible; Kind Hearts Gift Co makes the donation. If an order is cancelled or fully refunded, its donation is cancelled too; if part of an order is refunded, the donation is reduced by 10% of the refunded gift amount.