Shipping policy

Same-day delivery

Brisbane and surrounding areas, Monday to Friday: order by 2pm for same-day delivery.
Gold Coast, Monday to Friday: order by 10am for same-day delivery.
Saturday: order by 11:30am for same-day delivery.
We don't deliver on Sundays or public holidays.

Delivery times

Business addresses are delivered by 5:30pm. Residential addresses are delivered until 6:30pm.

Where we deliver

We deliver across Brisbane, Ipswich, Logan, Redlands, Moreton Bay, the Gold Coast and parts of the Sunshine Coast. Delivery is priced by postcode and shown at checkout. If your postcode isn't available, email hello@kindheartsgift.co and we'll check for you.

If no one is home

Our driver will leave your gift in a safe place if possible. If that isn't possible, for example at an apartment building, and the recipient can't be contacted, the gift will be returned to our workroom. It can then be collected at a suitable time, or re-delivered for a further delivery fee.