Refund policy

Every Kind Hearts gift is hand-made from fresh, seasonal flowers and plants, so our refund policy is a little different from a standard shop's. Nothing in this policy limits your rights under the Australian Consumer Law.

If something isn't right

If you're unhappy with the quality of your gift, please email a clear photo of the problem to hello@kindheartsgift.co within 24 hours of delivery. We assess every concern individually and will work with you to make it right, which may be a replacement, a credit or a refund.

Change of mind

Because every arrangement is unique and made to order, we can't offer refunds for a change of mind or because of the particular flower varieties used. If you have flower likes or dislikes, please let us know when you order.

Cancellations

Cancelled more than 48 hours before the delivery date: full refund to your original payment method.
Cancelled within 48 hours of the delivery date: a credit note to use on a future order, as your flowers will already have been ordered.

Delivery details

We can't refund orders that couldn't be delivered because of an incorrect address or phone number, or because the recipient couldn't be reached. See our Delivery Information page for re-delivery options.

Your charity donation

If an order is cancelled or fully refunded, the 10% donation for that order is cancelled too. If part of an order is refunded, the donation is reduced to match.