FAQ

Giving

How does the donation work?

10% of the price of your gift goes to the charity you choose in your cart: Ambulance Wish Queensland, Mental Awareness Foundation, National Breast Cancer Foundation or Women's Legal Service Queensland. We add up every order at the end of each month and pay each charity directly. The full details are in our Terms of Service.

When do I choose my charity?

In your cart, before checkout. You can browse and add gifts without choosing, and change your choice any time until you pay.

What if I don't choose a charity?

You'll be asked to choose one in your cart before you can check out. If an order ever reaches us without a choice, we'll contact you, and if we don't hear back within 48 hours we split the 10% equally between all four charities.

Can I split my donation between charities?

Each order supports one charity. If you'd like to support more than one, simply place a separate order for each.

Is my purchase tax deductible?

No. You are buying a gift, and Kind Hearts makes the donation, so your purchase can't be claimed as a tax-deductible donation.

What happens to the donation if I cancel?

If an order is cancelled or fully refunded, its donation is cancelled too. If part of an order is refunded, the donation is reduced to match.

Your gift

Who makes the gifts?

Every gift is hand-made by our florists in our Brisbane workroom.

What if a flower isn't available?

We use the freshest seasonal flowers. If a particular flower is unavailable, our florists will substitute flowers of equal or greater value, keeping to the style and colours you chose.

How do I look after my flowers?

Trim the stems on an angle, place them in fresh water, change the water every two days, and keep them away from direct sun, heaters and ripening fruit.

Corporate gifting

Can my business order regularly?

Yes. We look after client thank-yous, staff milestones and new starters, with one point of contact. Email hello@kindheartsgift.co for help planning larger or regular orders. All orders, including corporate orders, are placed and paid for online.